Delivery conditions

Delivery time

We ship the item from our warehouse within 3-5 working days.
We always ship from the location with the fastest shipping time depending on the country and order.
We are constantly working to offer our customers more options. 
We have our warehouses in:
China
Germany 
Australia
Western United States
Eastern USA

All orders are sent with trackable delivery

Free shipping on all orders

Europe: 4-7 business days

United States: 4-7 business days

United Kingdom: 3-5 business days

Rest of the world, this also includes following countries Belgium, Denmark, Sweden, Norway & Finland 5-12 business days

Delivery dates are based on working days and do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time.

If delays in delivery occur due to circumstances beyond our control (Force Majeure) such as during an ongoing global pandemic, we are not responsible for any problems caused by the delivery time. Please wait up to 30 working days before contacting customer service about a missing order by following the order with the tracking number provided.

If you have questions regarding deliveries, always contact us via email with the subject line "Delivery" so that we can easily respond as quickly as possible.

The products are sent directly from our partner's warehouse in order to offer you as a customer the best possible prices. We reserve the right for any errors that may occur in connection with third-party logistics. By making a purchase with us, you agree to all of the conditions specified on this website. We therefore advise you to contact us in advance if you have any questions regarding purchases before entering into a purchase agreement. In the event of any complaints or other questions, you should always contact us by email and nowhere else to ensure that you receive a response as quickly as possible.


Where is my order?
Your order will be shipped from our partner's warehouse within 1-3 working days*, we will send you a delivery confirmation email containing your tracking number as well as information about the delivery.

If you are still unsure where your package is, please email us and our support team can help you further with this.

*At high volumes, the processing time can vary up to 7 days, the time stated above is only an estimate of what our packages usually take to process. The times above are not guaranteed shipping times.

My package cannot be tracked, what can I do?

1. Wait 1 day for tracking updates after shipping.
2. Check your email for the tracking number.
3. Verify the tracking number is entered correctly.
   
4. If you still need help, reach out to our support team—we’re here to assist you!